Terms & Conditions


ORDER POLICY FOR ALCHOLIC BEVERAGES

  1. AGE REQUIREMENTS FOR SHIPPING:

    YOU MUST BE 21 YEARS OR OLDER TO ORDER AND RECEIVE ALCOHOLIC BEVERAGES.

    SHIPMENTS CAN ONLY BE MADE TO BUSINESS ADDRESSES OR TO WHERE A RECEIVER (21 YEARS OR OLDER) IS AVAILABLE TO ACCEPT THE PACKAGE.

  2. AGE REQUIREMENTS FOR IN-STORE PICK-UP:

    VALID IDENTIFICATION - THOSE WANTING TO PURCHASE ALCOHOL MUST BE OF 21 YEARS OF AGE OR OLDER.  THEY WILL BE ASKED TO PROVIDE A BONA FIDE IDENTIFICATION TO DEMONSTRATE THAT THEY ARE 21 YEARS OF AGE OR OLDER.  YOU MAY BE ASKED TO PROVIDE THIS EVERY TIME YOU PICK-UP AN ORDER.  THE DEFINITION WE USE FOR BONA FIDE IDENTIFICATION IS FOUND IN THE CALIFORNIA BUSINESS AND PROFESSIONS CODE, SECTION 25660: 

    25660. (a) Bona fide evidence of majority and identity of the person is any of the following: (1) A document issued by a federal, state, county, or municipal government, or subdivision or agency thereof, including, but not limited to, a valid motor vehicle operator’s license, that contains the name, date of birth, description, and picture of the person. (2) A valid passport issued by the United States or by a foreign government. (3) A valid identification card issued to a member of the Armed Forces that includes a date of birth and a picture of the person. (b) Proof that the defendant-licensee, or his or her employee or agent, demanded, was shown, and acted in reliance upon bona fide evidence in any transaction, employment, use, or permission forbidden by Section 25658, 25663, or 25665 shall be a defense to any criminal prosecution therefor or to any proceedings for the suspension or revocation of any license based thereon.

    BASED ON THE GUIDELINES, WE WILL ACCEPT FIVE FORMS OF IDENTIFICATION AS PROOF OF MAJORITY AGE. ANY OF THESE IDENTIFICATIONS MUST NOT BE EXPIRED OR OTHERWISE INVALIDATED.

    California Driver License

    California Identification Card

    Driver License issued by another state or territory of the United States

    Passport

    Military Identification

  3. TRACKING INFORMATION:

    ONCE YOUR PACKAGE HAS BEEN PICKED UP FROM OUR LOCATION BY SHIPPING CARRIER, YOU WILL BE NOTIFIED OF YOUR TRACKING INFORMATION WITHIN 12-24 HOURS (WEEKENDS AND HOLIDAYS NOT INCLUDED).

  4. CLAIMS:

    ALL CLAIMS ON DAMAGED GOODS MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF GOODS VIA PHONE, FAX OR E-MAIL. DETAILED INFORMATION ON THE DAMAGE AND PHOTOS WILL BE REQUIRED.

    ALL CLAIMS ON MISPLACED PACKAGES MUST BE MADE WITHIN 24 HOURS OF THE SHIPPING CARRIER DATE OF DELIVERY. WE WILL NOT REIMBURSE ANY LOSS RESULTING FROM THE COMMERCIAL CARRIER LEAVING YOUR PACKAGE AT YOUR DOOR, UNATTENDED, SHOULD NO ONE BE IN TO RECEIVE IT. YOU MUST HANDLE ALL CLAIMS DIRECTLY WITH THE CARRIER. WE WILL PROVIDE THE SHIPPING INFORMATION TO ASSIST YOU IN YOUR CLAIM.

  5. OVERSIZED SHIPPING: 

    Orders exceding 146lbs, a depost of $600.00 is charged.  We will calculate shipping charges according to packaging dimensions and quantity of packages.  A refund or charge will applied once your order is ready to ship.  Any questions please email or call us.

  6. ADDRESS CHANGES OR CORRECTIONS:

    ANY CHANGES WILL BE CHARGED $15.00 PER PACKAGE, ONCE THE PACKAGE HAS BEEN SHIPPED.

  7. FORWARDING:

    FORWARDING TO DIFFERENT ADDRESSES WILL BE CHARGED $15.00 PER ADDRESS, ONCE A PACKAGE HAS BEEN SHIPPED.

  8. RETURNED PACKAGES OR ORDERS CANCELED (WHILE IN TRANSIT):

    PACKAGES RETURNED (UNDELIVERABLE, REFUSED OR CANCELED) WILL BE CHARGED CURRENT SHIPPING CARRIER RETURN SHIP FEES PER EACH RETURNED PACKAGE. REVERSAL OF CREDIT CARD CHARGE AND BANK SERVICE FEES $40.00 RESTOCKING FEE $3.00 PER BOTTLE

  9. SHIPPING TO ANOTHER ADDRESS:

    SHIPMENTS MADE TO ADDRESSES (OTHER THEN YOUR CREDIT CARD ADDRESS) WILL INCUR AN EXTRA CHARGE DEPENDING ON THE SHIP TO LOCATION.

  10. STATE LAWS:

    MANY STATES HAVE LAWS PREVENTING YOU FROM RECEIVING WINES SHIPPED FROM OUTSIDE THEIR OWN STATE. WE CAN NOT SHIP TO THE FOLLOWING STATES: ALABAMA, ARKANSAS, DELAWARE, KENTUCKY, MISSISSIPPI, NEW HAMPSHIRE, NORTH DAKOTA, OKLAHOMA, RHODE ISLAND, UTAH & VERMONT.

  11. SHIP METHOD:

    ALL PACKAGES WILL BE SHIPPED VIA UPS GROUND OR FEDEX GROUND, UNLESS OTHER ARRANGEMENTS HAVE BEEN MADE OR REQUESTED IN WRITING.

    CUSTOMERS WITH ORDERS TO ALASKA AND HAWAII WILL BE NOTIFIED OF ADJUSTED SHIPPING RATES. NO ORDER WILL BE PROCESSED, UNTIL WE HAVE RECEIVED A WRITTEN (mail, fax or e-mail) CONFIRMATION FROM THE CUSTOMER.

  12. FALSE CHARGEBACKS:

    ANY BANK FEES, CHARGEBACK FEES, REVERSAL FEES, AND ANY SERVICE FEES WHICH ARE INCURRED DUE TO A FALSE CHARGEBACK WILL BE CHARGED TO THE CUSTOMER. FALSE CLAIMS COULD RESULT IN THE POSSIBLE FEES OF $100.00 OR MORE PER CHARGEBACK.

  13. RESTRICTIONS:

    ABSOLUTELY NO RETURNS OR EXCHANGES ON SAKE OR SHOCHU.

  14. AVAILABILITY:

    SOME PRODUCTS ARE RARE AND HAVE A VERY LIMITED AVAILABILITY. SHOULD A PRODUCT THAT YOU ORDERED BE OUT OF STOCK OR DISCONTINUED, YOU WILL BE NOTIFIED AS QUICKLY AS POSSIBLE.

  15. PERSONAL INFORMATION:

    ANY PERSONAL INFORMATION SUCH AS YOUR NAME, PHONE NUMBER, ADDRESS, EMAIL ADDRESS, PRODUCTS PURCHASED, ETC, OBTAINED THROUGH THE PRODUCT ORDER FORMS OR ANY EMAILS, AND IS MAINTAINED BY MMSAKE.COM IN A SECURE AND PROTECTED ENVIRONMENT, WILL NEVER BE RELEASED TO ANY THIRD PARTY.

  16. SPECIAL ORDER ITEM:

    PRODUCTS THAT ARE SPECIAL ORDER ITEMS MAY NOT BE AVAILABLE AT TIME OF PURCHASE AND MAY BE SHIPPED AT A LATER TIME.  CUSTOMER WILL BE NOTIFIED VIA EMAIL OR BY PHONE WHEN ITEM MAY BE AVAILABLE AND GIVEN AN ESTIMATED SHIPPING SCHEDULE.  A SPECIAL ORDER WILL BE MADE ONCE A CUSTOMER AGREES TO TERMS OF SALE.  A CUSTOMER HAS THE RIGHT TO A FULL REFUND BEFORE SPECIAL ORDER HAS BEEN PROCESSED.  ONCE SPECIAL ORDER HAS BEEN PROCESSED ALL SALES ARE FINAL.

  17. RENTAL PENALTY CHARGES:

    PENALTY CHARGES ARE DUE IN THE EVENT THAT RENTER DOES NOT RETURN RENTED ITEM(S) BY SPECIFIED DATE OR RENTED ITEM(S) HAVE BEEN DAMAGED.  ALL RENTED ITEMS HAVE BEEN INSPECTED AND CLEARED FOR RENTAL PURPOSE PRIOR TO BEING PUT UP FOR RENTAL.  ANY CONDITION DAMAGED BEYOND WHAT IS REASONABLY ACCEPTED, RENTER WILL PAY FOR EACH ITEM THAT HAS BEEN DEEMED DAMAGED AT PURCHASE PRICE LISTED ON WWW.MMSAKE.COM.  PENALTY CHARGE WILL ALSO BE DUE IF ITEM(S) RENTED HAVE NOT BEEN RETURNED OR SCHEDULED SHIPPING PICKUP IS DELAYED.  FOR EVERY DAY NOT RETURNED OR DELAYED,  PENALTY WILL BE CHARGED AT ADDITIONAL DAY RENTAL RATE.